Shift Leader: Customer Experience & Operations

Wawa, Inc; Pipersville (PA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

ESOP (Employee Stock Ownership Plan)

401(k) + matching

Medical/Dental/Prescription Coverage

Tuition Reimbursement

Paid Time Off

Parental leave

Job summary

Wawa, Inc. is looking for a Team Supervisor to lead on-site shifts, ensuring smooth operations and top-notch customer experiences. You will guide Associates, manage daily tasks, and uphold safety and store policies while delivering fast, friendly service.

The role involves coordinating with customers and team members, handling inventory and cash procedures, and recognizing staff performance. A 4-day option is mentioned, with strong commitment to serving our communities.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Customer service

Communication

Team leadership

Education

High School Diploma or GED

Job description

Wawa, Inc. is looking for a Team Supervisor to lead on-site shifts, ensuring smooth operations and top-notch customer experiences. You will guide Associates, manage daily tasks, and uphold safety and store policies while delivering fast, friendly service.

The role involves coordinating with customers and team members, handling inventory and cash procedures, and recognizing staff performance. A 4-day option is mentioned, with strong commitment to serving our communities.