Shift Leader: Customer Experience & Operations

Wawa, Inc; East Petersburg (Lancaster County); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Mental health benefits

ESOP

401(k) + matching

Education assistance

Store discounts

Paid time off

Paid parental leave

Wellness programs

Job summary

Wawa, Inc. is seeking a Team Supervisor (TS) to lead the shift, keep operations on track, and deliver memorable customer experiences.

You’ll drive execution as the senior on site, guiding Associates, coordinating with customers and orders, and maintaining safety and policy adherence. Responsibilities include handling inquiries, providing direction and recognition, managing inventory, cash handling, and cooperating with vendors.

Qualifications

• High School Diploma or GED required.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Effective communication

Leadership

Problem solving

Customer service

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Team Supervisor (TS) to lead the shift, keep operations on track, and deliver memorable customer experiences.

You’ll drive execution as the senior on site, guiding Associates, coordinating with customers and orders, and maintaining safety and policy adherence. Responsibilities include handling inquiries, providing direction and recognition, managing inventory, cash handling, and cooperating with vendors.