Shift Supervisor — Customer Experience & Team Leadership

Wawa, Inc.; Bowling Green (KY); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) + matching

Education assistance

Store discounts

Paid time off

Paid parental leave

4-day work week option

ESOP

Job summary

Wawa, Inc. is seeking a Team Supervisor (TS) to lead the shift, keep operations on track, and help deliver memorable customer experiences.

You will supervise Associates, coordinate with customers and orders, manage inventory and cash handling, and reinforce store safety and policies. The role includes a possible 4-day work week, a pay range of $19.00–$25.65 per hour, and a $2.00 shift differential for overnight hours.

Qualifications

• High School Diploma or GED.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Supervisory experience

Effective communication

Problem solving

Relationship building

Flexible availability

Reliable transportation

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Team Supervisor (TS) to lead the shift, keep operations on track, and help deliver memorable customer experiences.

You will supervise Associates, coordinate with customers and orders, manage inventory and cash handling, and reinforce store safety and policies. The role includes a possible 4-day work week, a pay range of $19.00–$25.65 per hour, and a $2.00 shift differential for overnight hours.