Shift Leader - Drive Team & Customer Experience

Wawa, Inc.; Lima (OH); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

401(k) + matching

Education assistance

Store discounts

Paid time off

Parental leave

Job summary

Wawa, Inc. seeks a Team Supervisor to lead the shift, ensuring operations stay on track and delivering memorable customer experiences. As the senior on site, you’ll drive execution and make key decisions to keep everything running smoothly.

You’ll manage inquiries, coordinate Associates, customers and orders, enforce safety and store policies, and support inventory, cash handling, and vendor check-ins. A 4-day work week option is available with an overnight shift differential.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience in retail, food service, or fuel industries is a plus.
• Ability to communicate effectively, solve problems, and build relationships.

Responsibilities

• Handle customer inquiries, gather feedback, and support positive customer interactions.
• Ensure smooth coordination between Associates, customers, and orders to deliver efficient and effective food and beverage service.
• Provide direction, feedback, and recognition to Associates, driving productivity and performance.
• Enforce safety, security, and store policies, including crisis management protocols.
• Manage inventory, stock levels, vendor check-ins, and cash handling procedures.

Skills

Communication

Problem solving

Team leadership

Education

High School Diploma or GED

Job description

Wawa, Inc. seeks a Team Supervisor to lead the shift, ensuring operations stay on track and delivering memorable customer experiences. As the senior on site, you’ll drive execution and make key decisions to keep everything running smoothly.

You’ll manage inquiries, coordinate Associates, customers and orders, enforce safety and store policies, and support inventory, cash handling, and vendor check-ins. A 4-day work week option is available with an overnight shift differential.