Shift Supervisor

Republic Chophouse; United States; On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Training & development

401(k)

Dental insurance

Employee discounts

Tuition assistance

Job summary

Republic Chophouse is seeking a proactive Floor Supervisor to manage daily operations during shifts, lead staff, and ensure guests receive outstanding service.

You will oversee front and back of house, monitor health and safety, supervise team performance, and handle cash operations and guest issues.

This role requires flexible availability, including nights, weekends, and holidays, and a strong commitment to teamwork and hospitality excellence.

Qualifications

• Previous supervisory experience in food & beverage, preferably fast-paced.
• Demonstrated leadership with strong team motivation and management skills.
• Excellent customer service and communication skills for issue resolution.
• Knowledge of health and safety practices and food service regulations.
• Flexible availability to work nights, weekends, and holidays.
• Proficiency in cash handling and using POS systems.
• Physical stamina for a full shift of standing, walking, and lifting moderate weights.
• Effective problem-solving skills and quick decision-making under pressure.
• Positive attitude and ability to work well with a diverse team.

Responsibilities

• Operational Management: Oversee smooth operation during shifts, coordinating front and back of house seamlessly.
• Staff Supervision: Direct staff activities, manage performance, and staffing levels to ensure customer satisfaction.
• Customer Service: Address customer service issues promptly, ensuring guest satisfaction and maintaining quality standards.
• Compliance and Safety: Enforce sanitation and safety regulations with regular checks for compliance.
• Financial Oversight: Manage cash operations and prepare reports on shift activities, noting discrepancies.

Skills

Leadership

Customer service

Health & safety

Cash handling

POS proficiency

Flexibility

Communication

Problem solving

Team motivation

Tools

POS systems

Job description

Benefits:

• Health insurance
• Training & development
• 401(k)
• Dental insurance
• Employee discounts
• Tuition assistance

Position Overview:

We are seeking a proactive Floor Supervisor to manage daily operations during designated shifts at our establishment. This role is crucial for leading staff, ensuring operational efficiency, and delivering exceptional guest service.

Key Responsibilities:

• Operational Management: Oversee smooth operation during shifts, coordinating front and back of house seamlessly.
• Staff Supervision: Direct staff activities, manage performance, and handle staffing levels to ensure customer satisfaction.
• Customer Service: Address customer service issues promptly, ensuring guest satisfaction and maintaining quality service standards.
• Compliance and Safety: Enforce adherence to sanitation and safety regulations, conducting regular checks for compliance.
• Financial Oversight: Manage cash operations and prepare reports on shift activities, highlighting any discrepancies.

Qualifications:

• Previous supervisory experience in the food and beverage industry, preferably in a fast-paced environment.
• Demonstrated leadership abilities with strong team motivation and management skills.
• Excellent customer service and communication skills, capable of resolving issues efficiently and maintaining high service standards.
• Knowledge of health and safety practices and food service regulations.
• Flexible availability, able to work nights, weekends, and holidays as needed.
• Proficiency in cash handling and using Point of Sale (POS) systems.
• Physical stamina for a full shift of standing, walking, and lifting moderate weights.
• Effective problem-solving skills, able to make quick decisions and adapt to changing situations.
• Positive attitude, capable of working well under pressure and with a diverse team.