Shift Supervisor

Village Inn Walker Group; Chandler (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

A well-known restaurant chain in Chandler, Arizona is seeking a proactive Floor Supervisor. You will manage daily operations, leading staff to deliver exceptional guest service and ensuring operational efficiency. Ideal candidates will have supervisory experience in the food and beverage industry, strong leadership skills, and excellent customer service abilities. This role requires flexibility with shift timings and effective problem-solving under pressure.

Qualifications

• Previous supervisory experience in food and beverage industry.
• Excellent customer service and communication skills.
• Knowledge of health and safety practices.
• Knowledge of health and safety practices and food service regulations.
• Flexible availability to work nights, weekends and holidays.
• Proficiency in cash handling and POS systems.
• Physical stamina for a full shift of standing, walking, and lifting moderate weights.
• Strong problem-solving and quick decision-making in changing situations.
• Positive attitude and ability to work well under pressure with a diverse team.

Responsibilities

• Oversee smooth operation during shifts.
• Direct staff activities and manage performance.
• Ensure adherence to sanitation and safety regulations.
• Enforce sanitation and safety regulations with regular checks.
• Manage cash operations and prepare shift activity reports.

Skills

Leadership abilities

Customer service

Communication skills

Problem-solving skills

Cash handling

Adaptability

Cash handling

Stamina

Tools

Point of Sale (POS) systems

Job description

Position Overview: We are seeking a proactive Floor Supervisor to manage daily operations during designated shifts at our establishment. This role is crucial for leading staff, ensuring operational efficiency, and delivering exceptional guest service.

Key Responsibilities:

• Operational Management: Oversee smooth operation during shifts, coordinating front and back of house seamlessly. • Staff Supervision: Direct staff activities, manage performance, and handle staffing levels to ensure customer satisfaction. • Customer Service: Address customer service issues promptly, ensuring guest satisfaction and maintaining quality service standards. • Compliance and Safety: Enforce adherence to sanitation and safety regulations, conducting regular checks for compliance. • Financial Oversight: Manage cash operations and prepare reports on shift activities, highlighting any discrepancies.

Qualifications:

• Previous supervisory experience in the food and beverage industry, preferably in a fast-paced environment. • Demonstrated leadership abilities with strong team motivation and management skills. • Excellent customer service and communication skills, capable of resolving issues efficiently and maintaining high service standards. • Knowledge of health and safety practices and food service regulations. • Flexible availability, able to work nights, weekends, and holidays as needed. • Proficiency in cash handling and using Point of Sale (POS) systems. • Physical stamina for a full shift of standing, walking, and lifting moderate weights. • Effective problem-solving skills, able to make quick decisions and adapt to changing situations. • Positive attitude, capable of working well under pressure and with a diverse team.