Front of House Shift Lead

Badtothebone Bbq; San Juan Capistrano (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Employee discounts

Job summary

Bad to the Bone in San Juan Capistrano is looking for a proactive Floor Supervisor to manage daily operations at our high-volume restaurant. This role is vital for leading staff, ensuring operational efficiency, and providing excellent guest service.

The ideal candidate will have supervisory experience in the food and beverage industry, strong leadership skills, and be able to work nights and weekends. Key responsibilities include overseeing shifts, managing staff, and ensuring compliance with safety regulations.

Qualifications

• Previous supervisory experience in food and beverage.
• Excellent customer service and communication skills.
• Knowledge of health and safety practices.

Responsibilities

• Oversee operations during shifts and coordinate staff.
• Direct and supervise staff activities to ensure service quality.
• Manage compliance with sanitation and safety regulations.
• Handle financial operations including cash management.

Skills

Supervisory experience

Customer service

Problem-solving skills

Cash handling

Tools

Point of Sale (POS) systems

Job description

Benefits

• 401(k) matching
• Competitive salary
• Employee discounts

Position Overview

We are seeking a proactive Floor Supervisor to manage daily operations at a well-known hi volume local restaurant during designated shifts at our establishment. This role is crucial for leading staff, ensuring operational efficiency, and delivering exceptional guest service.

Key Responsibilities

• Operational Management: Oversee smooth operation during shifts, coordinating front and back of house seamlessly.
• Staff Supervision: Direct staff activities, manage break compliance, handle staffing levels to ensure customer satisfaction.
• Customer Service: Address customer service issues promptly, ensuring guest satisfaction and maintaining quality service standards.
• Compliance and Safety: Enforce adherence to sanitation and safety regulations, conducting regular checks for compliance.
• Financial Oversight: Manage cash operations and prepare reports on shift activities, highlighting any discrepancies.

Qualifications

• Previous supervisory experience in the food and beverage industry, preferably in a fast-paced environment.
• Demonstrated leadership abilities with strong team motivation and management skills.
• Excellent customer service and communication skills, capable of resolving issues efficiently and maintaining high service standards.
• Knowledge of health and safety practices and food service regulations.
• Flexible availability, able to work nights, weekends, and holidays as needed.
• Proficiency in cash handling and using Point of Sale (POS) systems.
• Physical stamina for a full shift of standing, walking, and lifting moderate weights.
• Effective problem-solving skills, able to make quick decisions and adapt to changing situations.
• Positive attitude, capable of working well under pressure and with a diverse team.
• Ability to lift 40+lbs and work in a smokey environment.