SHIFT LEADER

Salsa Fresca Mexican Grill; Newington (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

Salsa Fresca Mexican Grill is seeking a Floor Supervisor to manage daily operations during shifts. You will supervise staff, coordinate front and back of house, and ensure top-tier guest service.

The role requires strong leadership, excellent communication, and a solid understanding of health and safety practices. Flexibility for nights, weekends, and holidays is expected in this fast-paced environment.

Qualifications

• Supervisory experience in food & beverage, preferably fast-paced.
• Strong leadership, team motivation and management skills.
• Excellent customer service and communication abilities.
• Knowledge of health, safety and sanitation practices.
• Flexible availability for nights, weekends, holidays.

Responsibilities

• Oversee shift operations and coordinate front and back of house.
• Direct staff activities, manage performance and staffing levels.
• Address customer service issues and maintain quality service.
• Enforce sanitation, safety regulations and conduct compliance checks.
• Manage cash operations and prepare shift reports.

Skills

Leadership

Customer service

Team motivation

Communication

Problem-solving

Stamina

Adaptability

Working under pressure

Tools

POS systems

Job description

Position Overview: We are seeking a proactive Floor Supervisor to manage daily operations during designated shifts at our establishment. This role is crucial for leading staff, ensuring operational efficiency, and delivering exceptional guest service.

Key Responsibilities:

• Operational Management: Oversee smooth operation during shifts, coordinating front and back of house seamlessly. • Staff Supervision: Direct staff activities, manage performance, and handle staffing levels to ensure customer satisfaction. • Customer Service: Address customer service issues promptly, ensuring guest satisfaction and maintaining quality service standards. • Compliance and Safety: Enforce adherence to sanitation and safety regulations, conducting regular checks for compliance. • Financial Oversight: Manage cash operations and prepare reports on shift activities, highlighting any discrepancies.

Qualifications:

• Previous supervisory experience in the food and beverage industry, preferably in a fast-paced environment. • Demonstrated leadership abilities with strong team motivation and management skills. • Excellent customer service and communication skills, capable of resolving issues efficiently and maintaining high service standards. • Knowledge of health and safety practices and food service regulations. • Flexible availability, able to work nights, weekends, and holidays as needed. • Proficiency in cash handling and using Point of Sale (POS) systems. • Physical stamina for a full shift of standing, walking, and lifting moderate weights. • Effective problem-solving skills, able to make quick decisions and adapt to changing situations. • Positive attitude, capable of working well under pressure and with a diverse team.