Shift Supervisor

Village Inn; Ozark (MO); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Dental insurance

Free food & snacks

Health insurance

Job summary

A popular dining establishment in Ozark is seeking a proactive Floor Supervisor to manage daily operations during designated shifts. Responsibilities include overseeing operations, supervising staff, and ensuring exceptional guest service. Ideal candidates will have supervisory experience in the food and beverage industry, strong leadership and customer service skills, and the ability to work flexible hours. This position offers a dynamic work environment with a focus on quality service.

Qualifications

• Previous supervisory experience in the food and beverage industry required.
• Demonstrated ability to motivate and manage a team effectively.
• Excellent customer service and communication skills necessary.

Responsibilities

• Oversee smooth operation during shifts, coordinating front and back of house.
• Direct staff activities and manage performance.
• Address customer service issues promptly.

Skills

Supervisory experience

Customer service skills

Leadership abilities

Problem-solving skills

Flexibility to work varying hours

Tools

Point of Sale (POS) systems

Job description

Benefits

• Dental insurance
• Free food & snacks
• Health insurance

Position Overview

We are seeking a proactive Floor Supervisor to manage daily operations during designated shifts at our establishment. This role is crucial for leading staff, ensuring operational efficiency, and delivering exceptional guest service.

Key Responsibilities

• Operational Management: Oversee smooth operation during shifts, coordinating front and back of house seamlessly.
• Staff Supervision: Direct staff activities, manage performance, and handle staffing levels to ensure customer satisfaction.
• Customer Service: Address customer service issues promptly, ensuring guest satisfaction and maintaining quality service standards.
• Compliance and Safety: Enforce adherence to sanitation and safety regulations, conducting regular checks for compliance.
• Financial Oversight: Manage cash operations and prepare reports on shift activities, highlighting any discrepancies.

Qualifications

• Previous supervisory experience in the food and beverage industry, preferably in a fast-paced environment.
• Demonstrated leadership abilities with strong team motivation and management skills.
• Excellent customer service and communication skills, capable of resolving issues efficiently and maintaining high service standards.
• Knowledge of health and safety practices and food service regulations.
• Flexible availability, able to work nights, weekends, and holidays as needed.
• Proficiency in cash handling and using Point of Sale (POS) systems.
• Physical stamina for a full shift of standing, walking, and lifting moderate weights.
• Effective problem-solving skills, able to make quick decisions and adapt to changing situations.
• Positive attitude, capable of working well under pressure and with a diverse team.