Shift Lead Supervisor

Back A Yard Caribbean American Grill; San Jose (CA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible schedule

Health insurance

Paid time off

Training & development opportunities

Employee discounts

Competitive Compensation

Opportunity for advancement

Job summary

A popular Caribbean restaurant in San Jose is seeking an experienced Shift Lead Supervisor to oversee restaurant operations during shifts. The role involves creating schedules, supervising employees, and maintaining service excellence. Ideal candidates should have a background in food service and demonstrate leadership skills. This position also requires effective problem-solving abilities and a calm approach to high-pressure situations, ensuring a positive experience for both guests and staff.

Qualifications

• Must possess a high school diploma or GED.
• Experience in food service is required.
• Calm demeanor under pressure and excellent leadership skills are essential.

Responsibilities

• Train staff and manage employee schedules.
• Provide exceptional customer service.
• Adhere to health and safety regulations.

Skills

Management and leadership skills

Strong communication

Problem-solving skills

Ability to thrive under pressure

Education

High school diploma/GED

Tools

Microsoft Office

Restaurant management software

POS software

Job description

Benefits:

• 401(k)
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Flexible Scheduling
• Competitive Compensation
• Career Advancement Opportunities

Job Summary

We are seeking an experienced Shift Lead Supervisor to join our team! As a Shift Lead, you will be responsible for the restaurant’s operational performance during your shift. You will create employee schedules, supervise staff, and assign duties to ensure the restaurant runs smoothly. The ideal candidate is a strong leader with restaurant experience.

Responsibilities:

• Train and manage employees and assign duties as needed
• Lead team in providing exceptional customer service
• Resolve customer complaints gracefully and with tact
• Adhere to all health and safety rules and regulations
• Provide sales and productivity reports to upper management
• Maintain appropriate inventory levels, reorder and restock when necessary
• Cover the shifts of absent employees

Qualifications:

• High school diploma/GED
• Previous food service experience
• Familiarity with Microsoft Office, restaurant management software, and POS software
• Ability to remain calm and thrive under pressure
• Excellent management and leadership skills
• Strong communication and problem-solving skills