Shift Supervisor

Republic Chophouse; Green Bay (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Training & development

401(k)

Dental insurance

Employee discounts

Tuition assistance

Job summary

Republic Chophouse is seeking a proactive Floor Supervisor to manage daily operations during designated shifts, leading staff and ensuring guest satisfaction.

The role requires strong leadership, excellent customer service, and strict adherence to health and safety standards, with responsibilities including cash handling and shift reporting. Flexible availability including nights, weekends, and holidays is preferred.

Qualifications

• Supervisory experience in food and beverage, preferably fast-paced.
• Demonstrated leadership with team motivation and management skills.
• Excellent customer service and communication skills.

Responsibilities

• Oversee shifts and coordinate front and back of house operations.
• Direct staff, manage performance and staffing levels.
• Address customer service issues promptly to ensure satisfaction.
• Enforce sanitation and safety regulations and conduct checks.
• Manage cash operations and prepare shift activity reports.

Skills

Leadership

Customer service

Communication

Health and safety

Problem solving

Team motivation

Adaptability

Tools

POS systems

Job description

Benefits:

• Health insurance
• Training & development
• 401(k)
• Dental insurance
• Employee discounts
• Tuition assistance

Position Overview:

We are seeking a proactive Floor Supervisor to manage daily operations during designated shifts at our establishment. This role is crucial for leading staff, ensuring operational efficiency, and delivering exceptional guest service.

Key Responsibilities:

• Operational Management: Oversee smooth operation during shifts, coordinating front and back of house seamlessly.
• Staff Supervision: Direct staff activities, manage performance, and handle staffing levels to ensure customer satisfaction.
• Customer Service: Address customer service issues promptly, ensuring guest satisfaction and maintaining quality service standards.
• Compliance and Safety: Enforce adherence to sanitation and safety regulations, conducting regular checks for compliance.
• Financial Oversight: Manage cash operations and prepare reports on shift activities, highlighting any discrepancies.

Qualifications:

• Previous supervisory experience in the food and beverage industry, preferably in a fast-paced environment.
• Demonstrated leadership abilities with strong team motivation and management skills.
• Excellent customer service and communication skills, capable of resolving issues efficiently and maintaining high service standards.
• Knowledge of health and safety practices and food service regulations.
• Flexible availability, able to work nights, weekends, and holidays as needed.
• Proficiency in cash handling and using Point of Sale (POS) systems.
• Physical stamina for a full shift of standing, walking, and lifting moderate weights.
• Effective problem-solving skills, able to make quick decisions and adapt to changing situations.
• Positive attitude, capable of working well under pressure and with a diverse team.