Shift Operations Leader - Quality, Service & Safety

McDonald's Restaurants Limited; Hampton (NH); On-site; USD 52,000 - 78,000; Full time

Job summary

McDonald’s is seeking a Certified Swing Manager to lead a shift by directing crew, assigning positions, and managing floor operations to deliver fast, friendly, and accurate service across drive-thru, front counter, kiosk, mobile order, and curbside. You’ll monitor speed of service and hospitality while upholding brand standards and food safety.

The role emphasizes leadership, team development, and operational compliance, with responsibility for labor deployment and loss prevention.

Qualifications

• Oversee daily restaurant operations during shifts.
• Enforce food safety procedures and cleanliness standards.
• Lead and develop shift team, assign roles.

Responsibilities

• Direct crew and manage floor operations to ensure guest experience.
• Monitor speed of service, order accuracy, and hospitality.
• Communicate with General Manager about shift performance and issues.
• Ensure compliance with brand standards and safety protocols.
• Handle incident documentation and guest complaints follow-up.

Skills

Leadership

Team coaching

Customer service

Communication

Food safety

Cash handling

Job description

McDonald’s is seeking a Certified Swing Manager to lead a shift by directing crew, assigning positions, and managing floor operations to deliver fast, friendly, and accurate service across drive-thru, front counter, kiosk, mobile order, and curbside. You’ll monitor speed of service and hospitality while upholding brand standards and food safety.

The role emphasizes leadership, team development, and operational compliance, with responsibility for labor deployment and loss prevention.