Shift Operations Leader - Certified Swing Manager

McDonald's Restaurants Limited; Rochester (NH); On-site; USD 42,000 - 64,000; Full time

Job summary

McDonald’s Certified Swing Manager oversees daily restaurant operations during shifts, ensuring safety, efficiency, and full alignment with brand standards focused on Quality, Service, and Cleanliness.

The role leads the shift team, directing crew, assigning positions, and managing floor operations to deliver fast, friendly, and accurate service across drive-thru, counter, kiosk, and mobile orders.

Qualifications

• Oversee restaurant operations during shifts.
• Lead the shift team and assign crew tasks.
• Ensure compliance with food safety procedures and brand standards.
• Maintain quality, speed, and hospitality across all service channels.

Responsibilities

• Direct crew members and manage floor operations during shifts.
• Monitor speed of service, order accuracy, and food quality.
• Address guest concerns and resolve complaints professionally.
• Train and coach crew on procedures and service behaviors.

Skills

Leadership

Shift management

Customer experience

Food safety

Job description

McDonald’s Certified Swing Manager oversees daily restaurant operations during shifts, ensuring safety, efficiency, and full alignment with brand standards focused on Quality, Service, and Cleanliness.

The role leads the shift team, directing crew, assigning positions, and managing floor operations to deliver fast, friendly, and accurate service across drive-thru, counter, kiosk, and mobile orders.