Shift Operations Leader – Food Safety & Guest Service

McDonald's Restaurants Limited; Lincoln (NH); On-site; USD 45,000 - 60,000; Full time

Job summary

McDonald’s Certified Swing Manager is the operational lead of the shift, overseeing daily restaurant operations across drive-thru, counter, kiosk, and mobile orders. This role focuses on quality, service, and cleanliness while delivering fast, friendly, and accurate service.

They enforce food safety, manage labor and costs, coach crew members, document incidents, and communicate with the General Manager on performance, staffing, equipment issues, and guest concerns, ensuring safe food and a

Qualifications

• Experience supervising a restaurant shift.
• Knowledge of safety and cleanliness standards.
• Ability to manage labor and costs.

Responsibilities

• Direct shift crew and assign positions to run floor operations.
• Monitor speed of service, accuracy, and food quality to ensure guest satisfaction.
• Enforce food safety procedures, handwashing, time/temperature controls, and cleanliness standards.
• Coach and develop team members with real-time feedback and recognition.
• Communicate shift performance, staffing needs, equipment issues, and guest concerns with the General Manager.

Skills

Leadership

Food Safety

Team Coaching

Quality Service

Customer Experience

Job description

McDonald’s Certified Swing Manager is the operational lead of the shift, overseeing daily restaurant operations across drive-thru, counter, kiosk, and mobile orders. This role focuses on quality, service, and cleanliness while delivering fast, friendly, and accurate service.

They enforce food safety, manage labor and costs, coach crew members, document incidents, and communicate with the General Manager on performance, staffing, equipment issues, and guest concerns, ensuring safe food and a