Shift Operations Lead: Service, Safety & Growth
McDonald's
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Job summary
McDonald’s Certified Swing Manager leads the shift team, directing crew, assigning positions, and overseeing floor operations to deliver fast, friendly service across drive-thru, front counter, kiosk, mobile order and curbside.
The role emphasizes food safety, staffing, cost control, and hospitality, with accountability for compliance, incident documentation, guest complaint resolution, and maintaining a clean, welcoming restaurant aligned with brand standards.
Job description
McDonald’s Certified Swing Manager leads the shift team, directing crew, assigning positions, and overseeing floor operations to deliver fast, friendly service across drive-thru, front counter, kiosk, mobile order and curbside.
The role emphasizes food safety, staffing, cost control, and hospitality, with accountability for compliance, incident documentation, guest complaint resolution, and maintaining a clean, welcoming restaurant aligned with brand standards.
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