Shift Operations Leader — Food Safety & Guest Experience

McDonald's Restaurants Limited; Dover (NH); On-site; USD 52,000 - 70,000; Full time

Job summary

McDonald’s Certified Swing Manager leads restaurant operations during shifts, ensuring safety, quality, service, and cleanliness while upholding brand standards across drive-thru, front counter, kiosk, mobile order, and curbside.

The role directs crew, manages labor deployment, enforces food safety, trains staff, resolves guest concerns, and reports to the General Manager to maintain a welcoming, efficient dining environment.

Responsibilities

• Lead the shift by directing crew, assigning positions, and managing floor operations to deliver fast, friendly, accurate service.
• Enforce food safety procedures, proper cleanliness, and time/temperature controls across the restaurant.
• Train and coach team members on procedures, service behaviors, and brand standards with real-time feedback.

Job description

McDonald’s Certified Swing Manager leads restaurant operations during shifts, ensuring safety, quality, service, and cleanliness while upholding brand standards across drive-thru, front counter, kiosk, mobile order, and curbside.

The role directs crew, manages labor deployment, enforces food safety, trains staff, resolves guest concerns, and reports to the General Manager to maintain a welcoming, efficient dining environment.