Shift Operations Leader: Fast, Safe & Guest-First

McDonald's Restaurants Limited; Plymouth (NH); On-site; USD 55,000 - 75,000; Full time

Job summary

McDonald’s is seeking a Certified Swing Manager to lead daily restaurant operations during assigned shifts, ensuring safety, efficiency, and adherence to brand standards. The role focuses on Quality, Service, and Cleanliness across drive-thru, front counter, kiosk, mobile orders, and curbside.

The Swing Manager directs the shift team, trains crew, and manages labor deployment to balance service levels with costs, while protecting assets and ensuring guest satisfaction.

Qualifications

• Experience leading teams in fast-paced service environments.
• A track record of delivering safe, quality food and guest service.
• Strong communication and coaching skills.

Responsibilities

• Oversee daily restaurant operations during shifts to ensure smooth service.
• Direct crew, assign positions and manage floor operations.
• Enforce food safety procedures and brand standards.
• Monitor speed of service, order accuracy, hospitality, and cleanliness.
• Train and coach crew members, provide feedback and develop the team.
• Communicate with General Manager about shift performance and issues.

Skills

Leadership

People management

Customer service

Communication

Quality & safety

Job description

McDonald’s is seeking a Certified Swing Manager to lead daily restaurant operations during assigned shifts, ensuring safety, efficiency, and adherence to brand standards. The role focuses on Quality, Service, and Cleanliness across drive-thru, front counter, kiosk, mobile orders, and curbside.

The Swing Manager directs the shift team, trains crew, and manages labor deployment to balance service levels with costs, while protecting assets and ensuring guest satisfaction.