Shift Operations Leader: Safe, Fast, Guest-First Service

McDonald's; Greenland (NH); On-site; USD 42,000 - 64,000; Full time

Job summary

McDonald’s is seeking a Certified Swing Manager to lead a restaurant shift, ensuring safe, fast, and friendly service across drive-thru, front counter, kiosk, mobile order, and curbside. You will supervise crew, assign roles, and uphold brand standards while prioritizing quality, service, and cleanliness.

The role emphasizes food safety compliance, accurate orders, and efficient operations, with leadership responsibilities in coaching and developing staff, and reporting to the General Manager as

Qualifications

• Experience leading restaurant shifts and crews.
• Strong food safety knowledge and compliance.
• Proven ability to train and coach team members.
• Solid understanding of flow of restaurant operations.

Responsibilities

• Oversee daily restaurant operations during assigned shifts.
• Direct crew members and assign positions for the shift.
• Monitor speed of service, order accuracy, and food quality.
• Ensure safety, cleanliness, and brand standards are met.
• Manage labor deployment and control costs during shifts.
• Train and coach crew members; provide feedback and recognition.
• Communicate shift performance and issues to General Manager.

Skills

Leadership

Team management

Customer service

Food safety

Operations management

Communication

Job description

McDonald’s is seeking a Certified Swing Manager to lead a restaurant shift, ensuring safe, fast, and friendly service across drive-thru, front counter, kiosk, mobile order, and curbside. You will supervise crew, assign roles, and uphold brand standards while prioritizing quality, service, and cleanliness.

The role emphasizes food safety compliance, accurate orders, and efficient operations, with leadership responsibilities in coaching and developing staff, and reporting to the General Manager as