Shift Operations Leader: Fast, Safe, Guest-First Service

McDonald's; Greenland (NH); Sur place; USD 45 000 - 60 000; Plein temps

Résumé du poste

McDonald's is seeking a Certified Swing Manager to oversee shift operations, lead the team, and ensure top-quality service in a fast-paced environment. The role focuses on safety, cleanliness, and brand standards across drive-thru, front counter, kiosk, mobile orders, and curbside.

The position entails directing crew, monitoring service speed and hospitality, and enforcing food safety procedures while managing labor to align with sales goals.

Qualifications

• Experience leading shift teams and coaching crew members.
• Ability to uphold brand standards and customer service excellence.

Responsabilités

• Oversee daily restaurant operations during assigned shifts.
• Direct crew members, assign positions and manage floor operations to ensure fast, friendly and accurate service.
• Ensure food safety, proper handwashing, and time/temperature controls; enforce cleanliness standards.
• Monitor speed of service, order accuracy and hospitality to deliver a quality guest experience.
• Lead training and coaching of crew on procedures and brand standards; provide real-time feedback.
• Communicate with General Manager on shift performance, staffing needs and equipment issues.

Connaissances

Leadership

Customer service

Description du poste

McDonald's is seeking a Certified Swing Manager to oversee shift operations, lead the team, and ensure top-quality service in a fast-paced environment. The role focuses on safety, cleanliness, and brand standards across drive-thru, front counter, kiosk, mobile orders, and curbside.

The position entails directing crew, monitoring service speed and hospitality, and enforcing food safety procedures while managing labor to align with sales goals.