Shift Operations Leader: Fast, Friendly Service

McDonald's Restaurants Limited; Laconia (NH); On-site; USD 42,000 - 64,000; Full time

Job summary

McDonald’s Certified Swing Manager leads the shift team and directs crew members to ensure safe, fast, and friendly service across drive-thru, front counter, and other channels. This role emphasizes brand standards, quality, and cleanliness while supervising daily operations.

The position focuses on coaching staff, enforcing food safety procedures, monitoring labor deployment, and communicating with the General Manager to maintain high guest satisfaction and smooth shift performance.

Qualifications

• Oversee daily restaurant operations during shifts.
• Enforce food safety procedures and cleanliness standards.
• Coach crew members on procedures, service behaviors, and brand standards.
• Ensure a safe, fast, and friendly guest experience across channels.

Responsibilities

• Direct the shift team and assign positions to ensure smooth floor operations.
• Monitor speed of service, order accuracy, and hospitality to guests.
• Communicate shift performance, staffing needs, and equipment issues with the General Manager.
• Document incidents and resolve guest concerns professionally.

Skills

Leadership

Team management

Food safety awareness

Customer service

Brand standards

Job description

McDonald’s Certified Swing Manager leads the shift team and directs crew members to ensure safe, fast, and friendly service across drive-thru, front counter, and other channels. This role emphasizes brand standards, quality, and cleanliness while supervising daily operations.

The position focuses on coaching staff, enforcing food safety procedures, monitoring labor deployment, and communicating with the General Manager to maintain high guest satisfaction and smooth shift performance.