Shift Operations Leader - Fast, Safe, Guest-Centric Service

McDonald's Restaurants Limited; Meredith (NH); On-site; USD 45,000 - 65,000; Full time

Job summary

McDonald’s Certified Swing Manager is a trained and certified leader responsible for overseeing daily restaurant operations during assigned shifts, ensuring the restaurant operates safely, efficiently, and in full alignment with McDonald’s brand standards, with a strong focus on Quality, Service, and Cleanliness.

The Certified Swing Manager leads the shift team by directing crew members, assigning positions, and managing floor operations to deliver an exceptional customer experience across all

Qualifications

• Experience leading a restaurant shift and supervising crew.
• Ensures food safety procedures and brand standards are followed.
• Manages labor deployment and controls costs.
• Delivers high-quality service across channels including drive-thru, front counter, kiosk, mobile order and curbside.
• Trains and coaches team members on procedures and service behaviors.

Responsibilities

• Oversee daily restaurant operations during assigned shifts.
• Direct crew, assign positions, and manage floor operations.
• Monitor safety, speed of service, order accuracy, and hospitality.
• Enforce food safety procedures and cleanliness standards.
• Lead labor deployment and cost control to support sales volume.

Skills

Leadership

Food safety

Customer service

Shift management

Team coaching

Brand standards

Cash handling

Job description

McDonald’s Certified Swing Manager is a trained and certified leader responsible for overseeing daily restaurant operations during assigned shifts, ensuring the restaurant operates safely, efficiently, and in full alignment with McDonald’s brand standards, with a strong focus on Quality, Service, and Cleanliness.

The Certified Swing Manager leads the shift team by directing crew members, assigning positions, and managing floor operations to deliver an exceptional customer experience across all