Shift Manager — Lead Team, Deliver Guest Experiences

MP Management #3, LLC; Northwood (OH); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Tuition assistance

Medical, Dental, Vision

401(k)

Paid Time Off

Employee discounts

EAP and wellness programs

Marco’s Slice of Support

Job summary

Marco’s Pizza in Northwood, OH is seeking a Shift Manager to oversee daily store operations, lead the team, and ensure exceptional guest experiences during shifts. The role combines hands-on food prep, service, and accountability for food safety and cash handling while maintaining a clean, organized environment.

The Shift Manager will coach and develop team members, open/close the store, and ensure adherence to company standards, quality, and service expectations, with a focus on guest

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years of age.
• Valid driver’s license with a safe driving record.
• Ability to obtain and maintain any required food handler certifications.
• Strong communication, leadership, and interpersonal skills.
• Basic math and computer skills for cash handling and reporting.
• Ability to stand for extended periods (up to 10 hours per shift).
• Ability to lift and carry up to 50 lbs.

Responsibilities

• Supervise and support store crew across all workstations during shifts to Leads Crew Members and direct shift operations of the restaurant in the absence of the General Manager or Assistant manager including leading and training employees, opening and closing the store, ensuring all food preparation is complete, managing employee breaks and shift changes.
• Perform all crew member tasks when needed, including makeline, cut table, oven monitoring, packaging, order accuracy, and guest service
• Maintain a clean, safe, and organized store environment
• Monitor product quality and take corrective action when needed
• Coordinate with Drivers and the Manager to ensure efficient and timely deliveries
• Manage cash handling procedures and balance registers accurately
• Ensure compliance with food safety, sanitation, and workplace safety standards
• Provide coaching, feedback, and guidance to team members to build skills and improve performance
• Assist with training new team members and setting clear expectations
• Handle shift-related issues with professionalism and strong problem‑solving skills
• Communicate effectively with team members and guests to ensure smooth operations
• Multitask and adapt in a fast‑paced environment while maintaining a focus on guest satisfaction to Multitask and adapt in a fast‑paced environment while ensuring excellent Guest experience and accurate, quality products consistent with company standards.

Skills

Leadership

Communication

Teamwork

Customer service

Education

High School Diploma or equivalent

Tools

POS system

Job description

Marco’s Pizza in Northwood, OH is seeking a Shift Manager to oversee daily store operations, lead the team, and ensure exceptional guest experiences during shifts. The role combines hands-on food prep, service, and accountability for food safety and cash handling while maintaining a clean, organized environment.

The Shift Manager will coach and develop team members, open/close the store, and ensure adherence to company standards, quality, and service expectations, with a focus on guest