Shift Leader – Guest Experience & Team Coaching

Marco's Pizza (Marco's Franchising, LLC); North Ridgeville (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Tuition assistance

Medical benefits

401(k)

Paid time off

Employee discounts

Job summary

Marco’s Pizza in Ohio is seeking a Shift Manager to oversee daily store operations, coach team members, and ensure an exceptional guest experience during shifts. This role blends leadership, hands-on food preparation, and strict adherence to food safety and cash handling procedures.

You’ll mentor crew across stations, open and close shifts, maintain standards, coordinate with drivers, and drive a culture of hospitality and accountability within a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years of age.
• Valid driver’s license with a safe driving record.
• Ability to obtain and maintain any required food handler certifications.
• Strong communication, leadership, and interpersonal skills.
• Basic math and computer skills for cash handling and reporting.
• Ability to stand for extended periods (up to 10 hours per shift).
• Ability to lift and carry up to 50 lbs.

Responsibilities

• Supervise and support store crew across all workstations during shifts and lead shift operations in the absence of the GM/ASM.
• Perform all crew member tasks when needed (makeline, oven monitoring, packaging, order accuracy, guest service).
• Maintain a clean, safe, and organized store environment.
• Monitor product quality and take corrective action when needed.
• Coordinate with Drivers and Manager for efficient deliveries.
• Manage cash handling procedures and balance registers.
• Ensure compliance with food safety and safety standards.
• Coach and develop team members and set clear expectations.

Skills

Leadership

Communication

Interpersonal skills

Cash handling

Team management

Education

High school diploma

Job description

Marco’s Pizza in Ohio is seeking a Shift Manager to oversee daily store operations, coach team members, and ensure an exceptional guest experience during shifts. This role blends leadership, hands-on food preparation, and strict adherence to food safety and cash handling procedures.

You’ll mentor crew across stations, open and close shifts, maintain standards, coordinate with drivers, and drive a culture of hospitality and accountability within a fast-paced environment.