Shift Manager: Lead Operations & Guest Experience

Marco's Pizza (Marco's Franchising, LLC); Mansfield (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Tuition assistance

Medical, Dental, Vision

401(k)

Paid Time Off (PTO)

Employee discounts

Wellness initiatives

EAP

Job summary

Marco’s Pizza in Mansfield, OH is seeking a Shift Manager to oversee daily store operations and guide team members during shifts. You will ensure excellent guest experiences, lead food preparation, supervise cash handling, and uphold safety and cleanliness standards.

This role emphasizes leadership, coaching, and hands-on involvement in store tasks. A strong communicator with reliable work ethic will thrive in our fast-paced environment, delivering quality pizzas and service.

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years of age.
• Ability to obtain and maintain required food handler certifications.
• Strong communication, leadership, and interpersonal skills.
• Basic math and computer skills for cash handling and reporting.

Responsibilities

• Supervise and support store crew across all workstations during shifts, directing shift operations when the General Manager or Assistant Manager is absent.
• Lead and train employees, open and close the store, ensure all food preparation is complete, and manage employee breaks and shift changes.
• Perform all crew member tasks when needed: makeline, cut table, oven monitoring, packaging, order accuracy, and guest service.
• Maintain a clean, safe, and organized store environment.
• Monitor product quality and take corrective action when needed.
• Coordinate with Drivers and the Manager to ensure efficient and timely deliveries.
• Manage cash handling procedures and balance registers accurately.
• Ensure compliance with food safety, sanitation, and workplace safety standards.
• Provide coaching, feedback, and guidance to team members to build skills and improve performance.
• Assist with training new team members and setting clear expectations.
• Handle shift-related issues with professionalism and strong problem-solving skills.
• Communicate effectively with team members and guests to ensure smooth operations.
• Multitask and adapt in a fast-paced environment while maintaining focus on guest satisfaction and product quality.

Skills

Leadership

Communication

Cash handling

Interpersonal skills

Education

High School diploma or equivalent

Tools

POS systems

Job description

Marco’s Pizza in Mansfield, OH is seeking a Shift Manager to oversee daily store operations and guide team members during shifts. You will ensure excellent guest experiences, lead food preparation, supervise cash handling, and uphold safety and cleanliness standards.

This role emphasizes leadership, coaching, and hands-on involvement in store tasks. A strong communicator with reliable work ethic will thrive in our fast-paced environment, delivering quality pizzas and service.