Shift Manager: Lead Fast-Paced Guest Service & Team

Auntie Anne's/Cinnabon/Jamba Juice/Carvel; Lake Forest (IL); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Flexible scheduling with 20-40 hours

Employee discounts

Paid training and development

Job summary

Auntie Anne's is hiring a Shift Manager to lead by example and deliver warm, friendly guest experiences every shift. You’ll supervise a fast-paced team, coordinate daily operations, mentor team members, and ensure accuracy in orders and cash handling while upholding brand standards.

This role demands reliability, strong communication, and the ability to stay organized under pressure. You’ll open and close the store, train new hires, and help maintain a clean, safe, welcoming environment that

Qualifications

• Must be 18 years of age or older.
• 1+ years of food service, restaurant, retail, or supervisory experience preferred.
• Food Handler Certification (current or ability to obtain within 30 days of hire) required or preferred.

Responsibilities

• Lead shifts and provide direction, coaching, and support to team members.
• Ensure operational, food safety, and guest service standards are consistently met.
• Monitor productivity and shift performance; handle cash responsibly and accurately.
• Open and close procedures; manage cash accountability and shift execution.
• Address guest concerns professionally and resolve issues promptly.

Skills

Leadership

Teamwork

Guest service

Communication

Punctuality

Reliability

Education

High school diploma or equivalent

Food Handler Certification

Tools

POS systems

Store technology

Job description

Auntie Anne's is hiring a Shift Manager to lead by example and deliver warm, friendly guest experiences every shift. You’ll supervise a fast-paced team, coordinate daily operations, mentor team members, and ensure accuracy in orders and cash handling while upholding brand standards.

This role demands reliability, strong communication, and the ability to stay organized under pressure. You’ll open and close the store, train new hires, and help maintain a clean, safe, welcoming environment that