Shift Manager - Lead Fast-Paced, Guest-First Team (Flexible Hours)

Auntie Anne's/Cinnabon/Jamba Juice/Carvel; Schaumburg (IL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free on-duty shift meals

Employee discounts

Paid training

Advancement opportunities

Uniforms provided

Health insurance / 401(k) potential

Job summary

Auntie Anne's Schaumburg is seeking a Shift Manager to lead daily operations and ensure top guest service. You will direct shifts, coach team members, and oversee product preparation per brand standards, while maintaining food safety and store procedures in a fast-paced setting.

The role emphasizes dependable attendance, strong communication, and teamwork, with opportunities for advancement and ongoing training.

Qualifications

• Previous leadership or shift-management experience preferred.
• Clear focus on guest service and food safety standards.
• Ability to lead a team, train staff, and manage store operations.

Responsibilities

• Lead shifts and provide direction, coaching, and support to team members.
• Prepare, bake, and serve Auntie Anne's products according to brand recipes and quality standards.
• Monitor productivity and shift performance; ensure accuracy of orders and cash handling.
• Open/close procedures, loss prevention, and maintain a clean, organized environment.
• Deliver outstanding guest experiences and effective issue resolution.

Skills

Leadership

Team management

Customer service

Cash handling

Food safety

Communication

Education

High school diploma or equivalent

Tools

POS systems

Smartphones/Tablets

Job description

Auntie Anne's Schaumburg is seeking a Shift Manager to lead daily operations and ensure top guest service. You will direct shifts, coach team members, and oversee product preparation per brand standards, while maintaining food safety and store procedures in a fast-paced setting.

The role emphasizes dependable attendance, strong communication, and teamwork, with opportunities for advancement and ongoing training.