Shift Manager: Lead Team, Elevate Guest Experience (Flexible)

Paycom; Rosemont (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Flexible scheduling

Free on-duty shift meals

Paid training

Advancement opportunities

Free uniforms

Health insurance eligibility

401(k) plan

Job summary

Auntie Anne's in Rosemont, IL is seeking a reliable Shift Manager to lead teams, uphold brand standards, and deliver great guest experiences. You will manage shifts, coach teammates, and ensure accurate orders while maintaining food safety and store cleanliness.

The role requires punctuality, flexible availability including weekends, and prior leadership or supervisory experience. Benefits include training, potential advancement, and a supportive team in a fast-paced shop.

Qualifications

• Must be 18+ years old.
• Reliable transportation and consistent attendance.
• Availability to work at least one weekend day each week.
• Flexible availability including evenings, weekends, and holidays.
• Demonstrated commitment to punctuality and attendance.
• 1+ years of food service or supervisory experience preferred.
• Leadership or shift-management experience is a plus.
• Stand, bend, lift and stay active during shifts.
• Food Handler Certification within 30 days of hire.

Responsibilities

• Welcome guests with friendly, professional service.
• Lead shifts, coach team members, and provide direction.
• Prepare, bake, and serve products per brand recipes and standards.
• Ensure food safety and guest service standards are met.
• Deliver accurate orders and a positive guest experience.
• Operate registers and handle cash with accuracy.
• Assist opening/closing, cash accountability, and shift execution.
• Monitor productivity and overall shift performance.
• Address guest concerns professionally and resolve issues promptly.
• Support training and development of team members.
• Maintain a clean, stocked, and food-safe environment.
• Arrive on time in proper uniform and ready to work.
• Maintain reliable attendance and follow scheduling procedures.
• Plan transportation and parking for timely arrival.
• Collaborate with teammates to meet store goals.
• Follow all food safety, sanitation, and loss prevention procedures.
• Demonstrate accountability and a positive attitude.
• Help create a culture of teamwork, reliability, and respect.

Skills

Leadership

Reliability

Punctuality

Guest service

Teamwork

Communication

Food safety awareness

POS systems

Education

High school diploma or equivalent

Food Handler Certification

Tools

Store technology systems

Point-of-sale (POS) systems

Job description

Auntie Anne's in Rosemont, IL is seeking a reliable Shift Manager to lead teams, uphold brand standards, and deliver great guest experiences. You will manage shifts, coach teammates, and ensure accurate orders while maintaining food safety and store cleanliness.

The role requires punctuality, flexible availability including weekends, and prior leadership or supervisory experience. Benefits include training, potential advancement, and a supportive team in a fast-paced shop.