Shift Manager — Lead a High-Energy Guest Experience

Long John Silver's; East Rochester (PA); On-site; USD 38,000 - 52,000; Full time

Job summary

Long John Silver's is seeking a motivated Shift Manager to lead our team and deliver outstanding guest experiences at our fast-paced restaurant. You will supervise crew and management, ensure food safety and quality, manage staffing, and drive profitability while maintaining a positive, engaging work environment.

The role emphasizes excellent customer service, team motivation, and strong communication to meet guest needs and uphold our standards of cleanliness and operational excellence.

Qualifications

• Minimum 3 months' experience as a team member.
• High school diploma or equivalent.
• Shift Manager Training completed.

Responsibilities

• Ensure 100% guest satisfaction.
• Lead and motivate crew and restaurant management to exceed expectations.
• Maintain optimal staffing levels to meet guest service needs.
• Adhere to food safety, quality, and inventory standards.
• Drive profitability and minimize waste through effective control of product projections.
• Provide ongoing coaching and support to the team to meet goals and training needs.
• Deliver a welcoming, bell-ringing guest experience and positive engagement.

Skills

Customer service

Team leadership

Communication

Problem solving

Education

High School Diploma or Equivalent

Job description

Long John Silver's is seeking a motivated Shift Manager to lead our team and deliver outstanding guest experiences at our fast-paced restaurant. You will supervise crew and management, ensure food safety and quality, manage staffing, and drive profitability while maintaining a positive, engaging work environment.

The role emphasizes excellent customer service, team motivation, and strong communication to meet guest needs and uphold our standards of cleanliness and operational excellence.