Shift Leader: Elevate Guest Experience & Team Performance

Long John Silver's; West Mifflin (Allegheny County); On-site; USD 32,000 - 52,000; Full time

Job summary

Long John Silver's is seeking a motivated Shift Manager to lead our team and deliver outstanding guest experiences. The role requires 18+ years, HS diploma, and prior crew experience, with training completed for shift management.

You will supervise shifts, drive sales, and ensure food quality at our United States locations. Join a fast-paced environment where customer service, leadership, and teamwork are essential.

Qualifications

• Must be 18+ with a high school diploma or equivalent.
• Minimum 3 months experience as a team member.
• Ability to work rotating shifts and have reliable transportation.
• Completed Shift Manager Training.
• Strong customer service and leadership skills.

Responsibilities

• Guarantee 100% guest satisfaction and resolve concerns.
• Inspire crew and management to meet performance goals.
• Lead VOC feedback collection and staffing optimization.
• Ensure food safety, quality, and proper storage.
• Drive profitability by controlling waste and forecasts.
• Maintain a clean, safe environment and a bell-ringing guest experience.

Skills

Customer service

Leadership

Team management

Shift supervision

Education

High School Diploma or Equivalent

Shift Manager Training

Tools

POS systems

Job description

Long John Silver's is seeking a motivated Shift Manager to lead our team and deliver outstanding guest experiences. The role requires 18+ years, HS diploma, and prior crew experience, with training completed for shift management.

You will supervise shifts, drive sales, and ensure food quality at our United States locations. Join a fast-paced environment where customer service, leadership, and teamwork are essential.