Guest Experience Shift Leader

Long John Silver's; Saginaw (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Long John Silver's is seeking a motivated Shift Manager to lead our team and deliver outstanding guest experiences. You will ensure cleanliness, food safety, and personnel development while driving profitability and guest satisfaction.

You’ll mentor crew, manage shifts, monitor inventory, and uphold BAM! customer service standards in a fast-paced environment. Join us to create a welcoming store atmosphere with a bell-ringing culture.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or Equivalent.
• Minimum of 3 months’ experience performing as a team member.
• Must have reliable transportation and the ability to work rotating shifts.
• Completed Shift Manager Training.
• Take absolute pride in everything you do.
• Value customer service and hold the ability to positively impact our guests' experience.
• Work well in a fast-paced environment.
• Practice high quality food and cleanliness standards.
• Bring an upbeat energy and positive attitude to the team.
• Has a commitment to timeliness and a sense of urgency.

Responsibilities

• Guarantees 100% satisfaction for every LJS guest.
• Resolves customer concerns promptly using BAM! to ensure they leave happy and satisfied.
• Inspires and motivates crew members and restaurant management to exceed performance expectations.
• Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback.
• Ensures optimal staffing levels to consistently meet guest service needs.
• Fosters a culture of teamwork, respect, and accountability among all crew members and management.
• Commits to delivering positive engagement during every guest interaction.
• Ensures all ingredients and menu items are properly stored, handled, prepared, and presented with the highest standards of food safety, accuracy, and quality.
• Drives profitability by effectively managing product projections and minimizing waste.
• Delivers a come-back quality experience through outstanding service and flavor.
• Maintains a clean, safe, and welcoming environment for both guests and team members.
• Embraces a clean as you go approach, ensuring all interior and exterior areas, furnishings, and equipment remain spotless and in excellent condition.
• Creates an inviting atmosphere that encourages repeat visits.
• Provides ongoing motivation and support, setting clear team goals and identifying opportunities for training and skill enhancement.
• Serves as a resource for crew members, addressing questions, resolving concerns, and ensuring adherence to quality and operational guidelines.
• Communicates sales goals, deadlines, and expectations effectively to the team.
• Gains expertise in sales forecasting, scheduling, inventory management, and performance reporting.
• Ensure compliance with cash control, security, safety, and food quality standards.
• Performs additional duties as assigned by restaurant management.

Skills

Customer service

Leadership

Team motivation

Communication

Food safety

Education

High School Diploma or Equivalent

Job description

Long John Silver's is seeking a motivated Shift Manager to lead our team and deliver outstanding guest experiences. You will ensure cleanliness, food safety, and personnel development while driving profitability and guest satisfaction.

You’ll mentor crew, manage shifts, monitor inventory, and uphold BAM! customer service standards in a fast-paced environment. Join us to create a welcoming store atmosphere with a bell-ringing culture.