Evening Shift Manager - Lead a Fast-Paced Seafood Team

Long John Silvers; Grand Rapids (MI); On-site; USD 36,000 - 46,000; Full time

Job summary

Long John Silver’s is seeking a motivated Shift Manager to lead our team and ensure outstanding guest experiences. You’ll guide crew members, manage staffing, and uphold high food safety and service standards in a fast-paced environment.

Join us to drive profitability, training, and collaboration while delivering a welcoming, bell-ringing guest experience that keeps customers coming back.

Qualifications

• Minimum 3 months’ experience performing as a team member.
• Must be 18 years of age or older.
• High School Diploma or Equivalent required.
• Must have reliable transportation and the ability to work rotating shifts.
• Completed Shift Manager Training.

Responsibilities

• Guarantees 100% satisfaction for every guest.
• Resolves customer concerns promptly using BAM! to ensure satisfaction.
• Inspires and motivates crew members and management to exceed performance expectations.
• Leads the team in collecting and acting on Voice of the Customer (VOC) feedback.
• Ensures optimal staffing levels to meet guest service needs.
• Maintains a clean, safe, and welcoming environment for guests and team members.

Skills

Team leadership

Customer service

Communication

Food safety

Scheduling

Inventory management

Education

High School Diploma or Equivalent

Tools

POS systems

Scheduling software

Job description

Long John Silver’s is seeking a motivated Shift Manager to lead our team and ensure outstanding guest experiences. You’ll guide crew members, manage staffing, and uphold high food safety and service standards in a fast-paced environment.

Join us to drive profitability, training, and collaboration while delivering a welcoming, bell-ringing guest experience that keeps customers coming back.