Evening Shift Leader — Guest Experience Champion

Long John Silvers; Wyoming (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Long John Silver’s is seeking a motivated Shift Manager to lead our team and deliver outstanding guest experiences in a fast-paced, family-friendly seafood environment.

You will oversee daily operations, ensure food safety and quality, manage scheduling, and drive guest satisfaction through strong leadership and a positive atmosphere. This full-time role offers opportunities for growth and rewards performance with a dynamic team culture.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or Equivalent.
• Minimum of 3 months’ experience performing as a team member.
• Must have reliable transportation and the ability to work rotating shifts.
• Completed Shift Manager Training.
• Take pride in everything you do.

Responsibilities

• Guarantees 100% satisfaction for every guest.
• Resolves customer concerns promptly using BAM to ensure they leave happy.
• Inspires and motivates crew members and management to exceed performance expectations.
• Leads team in collecting and acting on Voice of the Customer feedback.
• Ensures optimal staffing levels to meet guest service needs.
• Fosters teamwork, respect, and accountability among crew and management.
• Delivers a come-back quality experience through outstanding service and flavor.
• Maintains a clean, safe, and welcoming environment for guests and team members.

Skills

Customer service

Team leadership

Food safety

Communication

Time management

Training

Education

High School Diploma

Job description

Long John Silver’s is seeking a motivated Shift Manager to lead our team and deliver outstanding guest experiences in a fast-paced, family-friendly seafood environment.

You will oversee daily operations, ensure food safety and quality, manage scheduling, and drive guest satisfaction through strong leadership and a positive atmosphere. This full-time role offers opportunities for growth and rewards performance with a dynamic team culture.