Assistant GM - Lead Fast-Paced Team, Great Guest Experience

Long John Silver's; East Rochester (PA); On-site; USD 42,000 - 60,000; Full time

Job summary

Long John Silver's is hiring an Assistant Restaurant General Manager to lead our team and deliver outstanding guest experiences. You will drive guest satisfaction, manage staffing, and ensure food safety and quality across all operations.

You will guide crew and management to exceed performance goals while maintaining a welcoming, efficient, and high-energy environment that reflects our PIRATE values and commitment to excellence.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or Equivalent.
• Minimum of 3 months’ experience performing as a Shift Manager.
• Pass the Assistant General Manager Readiness Checklist.
• Available to work the required minimum of 40 hours per week.
• Must have reliable transportation and ability to work nights and weekends.
• Valid Driver’s License required.
• Proven commitment to customer service and guest experience.

Responsibilities

• Guarantees 100% satisfaction for every LJS guest.
• Resolves customer concerns promptly using BAM! to ensure they leave happy and satisfied.
• Inspires and motivates Crew Members and restaurant management to exceed performance expectations.
• Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback.
• Ensures optimal staffing levels to consistently meet guest service needs.
• Fosters a culture of teamwork, respect, and accountability among all Crew Members and management.
• Commits to delivering positive engagement during every guest interaction.
• Ensures all ingredients and menu items are properly stored, handled, prepared, and presented with the highest standards of food safety, accuracy, and quality.
• Drives profitability by effectively managing product projections and minimizing waste.
• Delivers a come-back quality experience through outstanding service and flavor.
• Maintains a clean, safe, and welcoming environment for both guests and team members.

Job description

Long John Silver's is hiring an Assistant Restaurant General Manager to lead our team and deliver outstanding guest experiences. You will drive guest satisfaction, manage staffing, and ensure food safety and quality across all operations.

You will guide crew and management to exceed performance goals while maintaining a welcoming, efficient, and high-energy environment that reflects our PIRATE values and commitment to excellence.