Assistant Restaurant General Manager: Lead Team & Guest Experience

Long John Silver's, LLC; Santa Fe (NM); On-site; USD 42,000 - 62,000; Full time

Job summary

Long John Silver's, LLC is seeking a motivated Assistant Restaurant General Manager to lead the team and deliver outstanding guest experiences. You will oversee daily operations, ensure food safety standards, and drive profitability while maintaining a welcoming dining environment.

The role requires leadership abilities, a focus on guest satisfaction, and the ability to manage a fast-paced operation with consistency and a positive attitude.

Qualifications

• Must be 18 years of age or older.
• Minimum of 3 months’ experience performing as a Shift Manager.
• Available to work the required minimum of 40 hours per week.
• Must have reliable transportation and ability to work nights and weekends.
• Take absolute pride in everything you do.

Responsibilities

• Guaranties 100% satisfaction for every LJS guest.
• Resolves customer concerns promptly using BAM! to ensure they leave happy.
• Inspires and motivates Crew Members and restaurant management to exceed performance expectations.
• Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback.
• Ensures optimal staffing levels to consistently meet guest service needs.
• Fosters a culture of teamwork, respect, and accountability among all Crew Members and management.
• Commits to delivering positive engagement during every guest interaction.
• Ensures all ingredients and menu items are properly stored, handled, prepared, and presented with high standards of food safety, accuracy, and quality.
• Drives profitability by effectively managing product projections and minimizing waste.
• Delivers a "come-back quality" experience through outstanding service and flavor.
• Maintains a clean, safe, and welcoming environment for both guests and team members.

Skills

Leadership

Guest focus

Team management

Communication

Education

High School Diploma or Equivalent

Job description

Long John Silver's, LLC is seeking a motivated Assistant Restaurant General Manager to lead the team and deliver outstanding guest experiences. You will oversee daily operations, ensure food safety standards, and drive profitability while maintaining a welcoming dining environment.

The role requires leadership abilities, a focus on guest satisfaction, and the ability to manage a fast-paced operation with consistency and a positive attitude.