Shift Manager

Fulenwider Group; Oak Ridge, Jackson Square (TN, TN); On-site; USD 35,000 - 45,000; Full time

Job summary

Fulenwider Group is seeking a Shift Manager for their KFC and Taco Bell locations in Oak Ridge, TN. In this role, you will lead a team, ensuring smooth operations and exceptional customer service. As the captain of the ship, you will be responsible for managing staff, handling customer inquiries, and ensuring compliance with company policies.

The ideal candidate has previous fast-food experience and strong leadership skills. You must be adaptable in a fast-paced environment, with flexible availability.

Qualifications

• Previous restaurant or fast-food experience preferred.
• Ability to lead and motivate a team effectively.
• Excellent verbal communication skills.
• Thrive in a fast-paced environment and adapt to changing circumstances.
• Flexible availability, including evenings, weekends, and holidays.
• Food safety certification preferred but can be obtained on the job.

Responsibilities

• Oversee all aspects of the restaurant during your shift.
• Motivate and guide your team to deliver exceptional service.
• Interact with customers and ensure a memorable dining experience.
• Maintain high food safety standards.
• Handle cash registers and process payments.
• Keep track of inventory levels and order supplies.
• Prepare shift reports including sales and incidents.
• Train new team members on policies and standards.
• Handle unexpected situations and resolve conflicts.
• Ensure the restaurant is clean and organized.
• Assist in promoting new menu items and promotions.

Skills

Leadership Skills

Communication

Adaptability

Job description

Job Details

Job Location: KFC 1020 OAK RIDGE TURNPIKE, OAK RIDGE, TN 37830 | E320164 - OAK RIDGE, TN 37830

Job Summary

As a Shift Manager at our Fulenwider Enterprises KFC and Taco Bell restaurants, you’ll be the captain of the ship during your shift! You’ll lead a team of enthusiastic crew members, ensuring smooth operations, excellent customer service, and a fun atmosphere. If you’re passionate about food, teamwork, and making people smile, this role is perfect for you.

Responsibilities

• Supervise Shift: oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies.
• Team Leadership: motivate and guide your team to deliver exceptional service. Foster a positive work environment where everyone feels valued and motivated.
• Customer Service: interact with customers, take orders, and ensure their dining experience is memorable. Address any concerns promptly and professionally.
• Food Safety: maintain high food safety standards. Monitor food preparation, storage, and handling to prevent any health risks.
• Cash Handling: handle cash registers, process payments, and maintain accurate records.
• Inventory Management: keep track of inventory levels, order supplies as needed, and manage stock rotation.
• Shift Reports: prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift.
• Training: train new team members on company policies, procedures, and customer service standards.
• Problem‑Solving: handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.
• Cleanliness: ensure the restaurant is clean, organized, and presentable at all times.
• Promotions and Specials: assist in promoting new menu items, deals, and promotions to drive sales.

Qualifications

• Experience: previous restaurant or fast‑food experience preferred.
• Leadership Skills: ability to lead and motivate a team effectively.
• Communication: excellent verbal communication skills.
• Adaptability: thrive in a fast‑paced environment and adapt to changing circumstances.
• Availability: flexible availability, including evenings, weekends, and holidays.
• Food Safety Certification: preferred but not required (can be obtained on the job).