Shift Manager

Fulenwider Group; Erwin (TN); On-site; USD 34,000 - 46,000; Full time

Job summary

Fulenwider Enterprises KFC and Taco Bell in Erwin, TN is seeking a Shift Manager to captain the shift, lead a crew, and ensure smooth operations and top-notch service.

You will supervise staff, manage customer inquiries, and uphold food safety and company policies while fostering a positive team environment and promoting promotions.

Qualifications

• Experience in restaurant or fast-food settings.
• Strong leadership and team-building abilities.
• Excellent verbal communication skills.
• Flexible availability including evenings and weekends.
• Food safety knowledge preferred but not required.

Responsibilities

• Supervise restaurant operations during shifts, including staff management and customer inquiries.
• Lead the team to deliver exceptional service and maintain a positive work environment.
• Ensure food safety, proper storage, and handling of food items.
• Handle cash registers, payments, and shift reporting.
• Train new team members on policies and service standards.
• Promote cleanliness and assist in promotions to drive sales.

Skills

Leadership skills

Communication

Adaptability

Availability

Restaurant/fast-food experience

Food safety certification (preferred)

Job description

Job Details

Job Location: KFC 1213 N. Main Ave, Erwin, TN 37650 | E320139 - Erwin, TN 37650
Job Summary: As a Shift Manager at our Fulenwider Enterprises KFC and Taco Bell restaurants, you’ll be the captain of the ship during your shift! You’ll lead a team of enthusiastic crew members, ensuring smooth operations, excellent customer service, and a fun atmosphere. If you’re passionate about food, teamwork, and making people smile, this role is perfect for you.

Responsibilities

• Supervise Shift: You’ll oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies.
• Team Leadership: Motivate and guide your team to deliver exceptional service. Foster a positive work environment where everyone feels valued and motivated.
• Customer Service: Interact with customers, take orders, and ensure their dining experience is memorable. Address any concerns promptly and professionally.
• Food Safety: Maintain high food safety standards. Monitor food preparation, storage, and handling to prevent any health risks.
• Cash Handling: Handle cash registers, process payments, and maintain accurate records.
• Inventory Management: Keep track of inventory levels, order supplies as needed, and manage stock rotation.
• Shift Reports: Prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift.
• Training: Train new team members on company policies, procedures, and customer service standards.
• Problem‑Solving: Handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.
• Cleanliness: Ensure the restaurant is clean, organized, and presentable at all times.
• Promotions and Specials: Assist in promoting new menu items, deals, and promotions to drive sales.

Qualifications

• Experience: Previous restaurant or fast‑food experience preferred.
• Leadership Skills: Ability to lead and motivate a team effectively.
• Communication: Excellent verbal communication skills.
• Adaptability: Thrive in a fast‑paced environment and adapt to changing circumstances.
• Availability: Flexible availability, including evenings, weekends, and holidays.
• Food Safety Certification: Preferred but not required (can be obtained on the job).