Shift Manager

Fulenwider Group; Dayton (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

Fulenwider Enterprises operates KFC and Taco Bell restaurants in Dayton, TN. We are seeking a Shift Manager to captain the shift, lead a team of crew members, ensure smooth operations, and deliver great customer service in a fast-paced setting.

You will supervise shift activity, motivate staff, handle customer inquiries, maintain food safety and cash handling, train new team members, and resolve issues to keep the restaurant running smoothly during busy periods.

Qualifications

• Experience in a restaurant or fast-food setting is preferred.
• Strong leadership and staff-motivation abilities.
• Excellent verbal communication and customer service skills.

Responsibilities

• Supervise shift: oversee all restaurant activities during the shift and ensure policy compliance.
• Team leadership: motivate and guide crew to deliver exceptional service.
• Customer service: interact with customers and address inquiries promptly.
• Food safety: maintain high food safety standards across operations.
• Cash handling: process payments and maintain accurate till records.
• Inventory management: monitor stock and assist with ordering as needed.
• Shift reports: document sales, labor, and incidents for management.
• Training: onboard and train new team members on policies and standards.
• Problem-solving: resolve issues quickly to keep operations smooth.
• Cleanliness: maintain a clean, organized, and presentable restaurant.
• Promotions: support promotions and specials to drive sales.

Skills

Leadership

Communication

Adaptability

Availability

Food Safety Certification

Job description

Job Location: KFC 3586 Rhea County Hwy, Dayton TN 37321 | E320097 - Dayton, TN 37321

Job Summary: As a Shift Manager at our Fulenwider Enterprises KFC and Taco Bell restaurants, you’ll be the captain of the ship during your shift! You’ll lead a team of enthusiastic crew members, ensuring smooth operations, excellent customer service, and a fun atmosphere. If you’re passionate about food, teamwork, and making people smile, this role is perfect for you.

Responsibilities

• Supervise Shift: You’ll oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies.
• Team Leadership: Motivate and guide your team to deliver exceptional service. Foster a positive work environment where everyone feels valued and motivated.
• Customer Service: Interact with customers, take orders, and ensure their dining experience is memorable. Address any concerns promptly and professionally.
• Food Safety: Maintain high food safety standards. Monitor food preparation, storage, and handling to prevent any health risks.
• Cash Handling: Handle cash registers, process payments, and maintain accurate records.
• Inventory Management: Keep track of inventory levels, order supplies as needed, and manage stock rotation.
• Shift Reports: Prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift.
• Training: Train new team members on company policies, procedures, and customer service standards.
• Problem-Solving: Handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.
• Cleanliness: Ensure the restaurant is clean, organized, and presentable at all times.
• Promotions and Specials: Assist in promoting new menu items, deals, and promotions to drive sales.

Qualifications

• Experience: Previous restaurant or fast-food experience preferred.
• Leadership Skills: Ability to lead and motivate a team effectively.
• Communication: Excellent verbal communication skills.
• Adaptability: Thrive in a fast-paced environment and adapt to changing circumstances.
• Availability: Flexible availability, including evenings, weekends, and holidays.
• Food Safety Certification: Preferred but not required (can be obtained on the job).