Shift Manager

Fulenwider Group; Cleveland (TN); On-site; USD 45,000 - 55,000; Full time

Job summary

Fulenwider Enterprises KFC and Taco Bell in Cleveland, TN is seeking a Shift Manager to lead a busy restaurant during your shift. You will supervise staff, handle customer inquiries, and ensure smooth operations while delivering friendly service.

You will train team members, monitor food safety and inventory, manage cash, and prepare shift reports. Flexible availability including evenings and weekends is preferred to keep the restaurant running smoothly.

Qualifications

• Experience in restaurant or fast-food preferred.
• Strong leadership and communication skills.
• Ability to adapt in a fast-paced environment.
• Flexible availability including evenings, weekends, and holidays.
• Food safety certification preferred but not required (can be obtained on the job).

Responsibilities

• Supervise Shift: oversee all aspects of the restaurant during your shift.
• Team Leadership: motivate and guide your team to deliver exceptional service.
• Customer Service: interact with customers, take orders, and ensure a memorable dining experience.
• Food Safety: maintain high food safety standards and monitor food handling.
• Cash Handling: manage cash registers, payments, and records.
• Inventory Management: track inventory, order supplies, and manage stock rotation.
• Shift Reports: prepare shift reports with sales and labor costs.
• Training: train new team members on policies and customer service standards.
• Problem-Solving: handle unexpected situations and resolve conflicts.
• Cleanliness: ensure the restaurant is clean and presentable.
• Promotions and Specials: assist in promoting items and deals.

Skills

Experience

Leadership

Communication

Adaptability

Availability

Food Safety Certification

Job description

Job DetailsJob Location: KFC 2720 Keith St. NW, Cleveland, TN 37312 | E320070 - Cleveland, TN 37312Job Summary: As a Shift Manager at our Fulenwider Enterprises KFC and Taco Bell restaurants, you’ll be the captain of the ship during your shift! You’ll lead a team of enthusiastic crew members, ensuring smooth operations, excellent customer service, and a fun atmosphere. If you’re passionate about food, teamwork, and making people smile, this role is perfect for you.

Responsibilities

• Supervise Shift: You’ll oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies.
• Team Leadership: Motivate and guide your team to deliver exceptional service. Foster a positive work environment where everyone feels valued and motivated.
• Customer Service: Interact with customers, take orders, and ensure their dining experience is memorable. Address any concerns promptly and professionally.
• Food Safety: Maintain high food safety standards. Monitor food preparation, storage, and handling to prevent any health risks.
• Cash Handling: Handle cash registers, process payments, and maintain accurate records.
• Inventory Management: Keep track of inventory levels, order supplies as needed, and manage stock rotation.
• Shift Reports: Prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift.
• Training: Train new team members on company policies, procedures, and customer service standards.
• Problem-Solving: Handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.
• Cleanliness: Ensure the restaurant is clean, organized, and presentable at all times.
• Promotions and Specials: Assist in promoting new menu items, deals, and promotions to drive sales.

Qualifications

• Experience: Previous restaurant or fast-food experience preferred.
• Leadership Skills: Ability to lead and motivate a team effectively.
• Communication: Excellent verbal communication skills.
• Adaptability: Thrive in a fast-paced environment and adapt to changing circumstances.
• Availability: Flexible availability, including evenings, weekends, and holidays.
• Food Safety Certification: Preferred but not required (can be obtained on the job).