Shift Manager

Fulenwider Group; Locust (NC); On-site; USD 18,000 - 25,000; Full time

Job summary

Fulenwider Group Locust, NC seeks a Shift Manager for our KFC and Taco Bell locations. You will captain the shift, supervise crew, ensure smooth operations, and uphold service standards in a fast-paced environment.

You will lead a motivated team, handle guest interactions, monitor safety and quality, and contribute to a positive dining experience. This role requires flexibility to work evenings, weekends, and holidays.

Qualifications

• Experience in restaurant or fast-food environment preferred.
• Leadership ability to guide a team effectively.
• Excellent verbal communication skills.

Responsibilities

• Oversee restaurant operations during shift, including staff and customer inquiries.
• Motivate and guide team to deliver exceptional service.
• Interact with customers and manage orders.
• Maintain high food safety standards.
• Handle cash registers and process payments.
• Manage inventory and stock rotation.
• Prepare shift reports with sales and labor costs.
• Train new team members on policies and customer service.
• Resolve issues to keep operations running smoothly.
• Ensure cleanliness and presentability of the restaurant.
• Assist promotions and specials to drive sales.

Skills

Leadership

Communication

Adaptability

Availability

Food Safety Certification

Job description

Job Details

Job Location: KFC 116 Browns Hill Road. Locust, NC 28097 | E320072 - Locust, NC 28097

Job Summary

As a Shift Manager at our Fulenwider Enterprises KFC and Taco Bell restaurants, you’ll be the captain of the ship during your shift! You’ll lead a team of enthusiastic crew members, ensuring smooth operations, excellent customer service, and a fun atmosphere. If you’re passionate about food, teamwork, and making people smile, this role is perfect for you.

Responsibilities

• Supervise Shift: You’ll oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies.
• Team Leadership: Motivate and guide your team to deliver exceptional service. Foster a positive work environment where everyone feels valued and motivated.
• Customer Service: Interact with customers, take orders, and ensure their dining experience is memorable. Address any concerns promptly and professionally.
• Food Safety: Maintain high food safety standards. Monitor food preparation, storage, and handling to prevent any health risks.
• Cash Handling: Handle cash registers, process payments, and maintain accurate records.
• Inventory Management: Keep track of inventory levels, order supplies as needed, and manage stock rotation.
• Shift Reports: Prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift.
• Training: Train new team members on company policies, procedures, and customer service standards.
• Problem-Solving: Handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.
• Cleanliness: Ensure the restaurant is clean, organized, and presentable at all times.
• Promotions and Specials: Assist in promoting new menu items, deals, and promotions to drive sales.

Qualifications

• Experience: Previous restaurant or fast-food experience preferred.
• Leadership Skills: Ability to lead and motivate a team effectively.
• Communication: Excellent verbal communication skills.
• Adaptability: Thrive in a fast-paced environment and adapt to changing circumstances.
• Availability: Flexible availability, including evenings, weekends, and holidays.
• Food Safety Certification: Preferred but not required (can be obtained on the job).