Shift Manager

Fulenwider Group; Harriman (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Fulenwider Group is seeking a Shift Manager for their KFC and Taco Bell locations in Harriman, TN. In this role, you will lead a team, ensuring exceptional customer service and smooth operations during your shift.

Ideal candidates should have previous fast-food experience, excellent leadership and communication skills, and the ability to thrive in fast-paced environments. Flexibility to work evenings and weekends is a must.

Qualifications

• Previous restaurant or fast-food experience preferred.
• Ability to lead and motivate a team effectively.
• Excellent verbal communication skills.
• Thrive in fast-paced environments and adapt to changing circumstances.
• Flexible availability, including evenings, weekends, and holidays.
• Food Safety Certification preferred but not required.

Responsibilities

• Oversee all aspects of the restaurant during your shift.
• Motivate and guide your team to deliver exceptional service.
• Interact with customers to ensure a memorable dining experience.
• Maintain high food safety standards.
• Handle cash registers and maintain accurate records.
• Keep track of inventory levels and order supplies as needed.
• Prepare shift reports including sales and labor costs.
• Train new team members on company policies.
• Handle unexpected situations and resolve conflicts.
• Ensure the restaurant is clean and organized.
• Assist in promoting new menu items and promotions.

Skills

Leadership Skills

Excellent Communication

Adaptability

Job description

Job Details

Job Location: KFC 1527 S ROANE STREET HARRIMAN, TN 37748 | E320166 - HARRIMAN, TN 37748

Job Summary

As a Shift Manager at our Fulenwider Enterprises KFC and Taco Bell restaurants, you’ll be the captain of the ship during your shift! You’ll lead a team of enthusiastic crew members, ensuring smooth operations, excellent customer service, and a fun atmosphere. If you’re passionate about food, teamwork, and making people smile, this role is perfect for you.

Responsibilities

• Supervise Shift: You’ll oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies.
• Team Leadership: Motivate and guide your team to deliver exceptional service. Foster a positive work environment where everyone feels valued and motivated.
• Customer Service: Interact with customers, take orders, and ensure their dining experience is memorable. Address any concerns promptly and professionally.
• Food Safety: Maintain high food safety standards. Monitor food preparation, storage, and handling to prevent any health risks.
• Cash Handling: Handle cash registers, process payments, and maintain accurate records.
• Inventory Management: Keep track of inventory levels, order supplies as needed, and manage stock rotation.
• Shift Reports: Prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift.
• Training: Train new team members on company policies, procedures, and customer service standards.
• Problem-Solving: Handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.
• Cleanliness: Ensure the restaurant is clean, organized, and presentable at all times.
• Promotions and Specials: Assist in promoting new menu items, deals, and promotions to drive sales.

Qualifications

• Experience: Previous restaurant or fast-food experience preferred.
• Leadership Skills: Ability to lead and motivate a team effectively.
• Communication: Excellent verbal communication skills.
• Adaptability: Thrive in a fast-paced environment and adapt to changing circumstances.
• Availability: Flexible availability, including evenings, weekends, and holidays.
• Food Safety Certification: Preferred but not required (can be obtained on the job).