Shift Leader - Training & Guest Experience

Pollo Campero; Laurel (MD); On-site; USD 22,000 - 30,000; Full time

Job summary

Pollo Campero in Laurel, MD seeks a Shift Manager to lead daily restaurant operations and drive an exceptional guest experience. You will plan shift coverage, supervise team members, and ensure adherence to safety and sanitation standards.

You will collaborate with the General Manager to resolve issues, coach staff, and promote a guest-first culture while maintaining high energy and service quality across shifts.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of experience in similar roles or with customer experience.
• Demonstrates strong leadership potential.
• Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
• Preferred: Food Handlers Card/ ServSafe Certification
• Fluent in English & Spanish
• Ability to lift and push 50 lbs.
• Ability to stand for long periods
• Flexibility to work nights, weekends, and holidays

Responsibilities

• Plan his/her duties and responsibilities for each shift.
• Verifies compliance of procedures and protocols.
• Attends and resolves problems as they appear in the restaurant operation.
• Assist the General Manager.
• Coach and lead a team with no supervision.
• Involves himself in the operational and technical training of employees.
• Maintain a positive atmosphere of teamwork and full of energy.
• Verifies customer satisfaction/Handles customer complaints.
• Applies a continuous improvement mindset to processes and procedures.
• Open/close restaurant
• Assist with inventory (logging)
• Assist with staffing needs/controllables and labor
• Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
• Follows and abides by all safety rules, policies, and procedures

Skills

Leadership

English & Spanish

Communication skills

Staff coaching

Computer literacy

Safety compliance

Education

High School Diploma

Tools

POS system

Inventory software

Job description

Pollo Campero in Laurel, MD seeks a Shift Manager to lead daily restaurant operations and drive an exceptional guest experience. You will plan shift coverage, supervise team members, and ensure adherence to safety and sanitation standards.

You will collaborate with the General Manager to resolve issues, coach staff, and promote a guest-first culture while maintaining high energy and service quality across shifts.