Restaurant Shift Leader & Guest Experience Coach

Pollo Campero; Alexandria (VA); On-site; USD 26,000 - 29,000; Full time

Job summary

Pollo Campero in Alexandria, VA is seeking a Shift Manager to train, develop and lead crew while ensuring a superior Customer Experience. The role coordinates daily operations, plans shifts, and maintains safety and sanitation standards.

The ideal candidate has 1+ year in similar roles, strong leadership, and bilingual English/Spanish abilities, with flexibility to work nights, weekends and holidays.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of experience in similar roles or with customer experience.
• Demonstrates strong leadership potential by actively supporting team dynamics.
• Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
• Preferred: Food Handlers Card/ ServSafe Certification
• Fluent in English & Spanish
• Ability to work with computers
• Must be able to lift and push 50 lbs.
• Ability to stand for long periods
• Flexibility to work nights, weekends, and holidays
• Must be over 18 years or older

Responsibilities

• Plan duties and responsibilities for each shift.
• Verifies compliance of procedures and protocols.
• Attends and resolves problems as they appear in the restaurant operation.
• Assist the General Manager.
• Coach and lead a team with no supervision.
• Involves himself in the operational and technical training of employees.
• Maintain a positive atmosphere of teamwork and full of energy.
• Verifies customer satisfaction/Handles customer complaints.
• Applies a continuous improvement mindset to processes and procedures.
• Open/close restaurant.
• Assist with inventory (logging).
• Assist with staffing needs.
• Assist with controllables and labor.
• Maintains sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.

Skills

Leadership

Customer service

Bilingual: English/Spanish

Computer skills

Physical stamina

Education

High School Diploma or equivalent

Tools

Food Handler Card/ ServSafe Certification

Job description

Pollo Campero in Alexandria, VA is seeking a Shift Manager to train, develop and lead crew while ensuring a superior Customer Experience. The role coordinates daily operations, plans shifts, and maintains safety and sanitation standards.

The ideal candidate has 1+ year in similar roles, strong leadership, and bilingual English/Spanish abilities, with flexibility to work nights, weekends and holidays.