Bilingual Shift Leader: Guest-First Ops & Training

Pollo Campero; White Marsh (MD); On-site; USD 21,593 - 30,754; Full time

Job summary

Pollo Campero is looking for a Shift Manager in White Marsh, Maryland. This role requires training and leading the crew while ensuring a positive customer experience. Responsibilities include planning shift duties, resolving operational issues, coaching staff, and maintaining health and safety standards. Ideal candidates will have a High School Diploma, relevant experience, and be fluent in English and Spanish. The position offers a pay rate of USD $19.00 per hour.

Qualifications

• 1+ year of experience in similar roles or with customer experience.
• Committed to guest satisfaction, upholding a guest-first mindset.
• Ability to lift and push 50 lbs.

Responsibilities

• Plan duties and responsibilities for each shift.
• Verify compliance of procedures and protocols.
• Assist with staffing needs and controllables.

Skills

Leadership potential

Customer service

Fluent in English & Spanish

Interpersonal communication

Attention to details

Education

High School Diploma or equivalent

Job description

Pollo Campero is looking for a Shift Manager in White Marsh, Maryland. This role requires training and leading the crew while ensuring a positive customer experience. Responsibilities include planning shift duties, resolving operational issues, coaching staff, and maintaining health and safety standards. Ideal candidates will have a High School Diploma, relevant experience, and be fluent in English and Spanish. The position offers a pay rate of USD $19.00 per hour.