Shift Leader: Team Coach & Guest Experience Champion

Campero USA Corp.; Laurel (MD); On-site; USD 23,000 - 32,000; Full time

Job summary

Campero USA Corp. in Laurel, Maryland is seeking a Shift Manager who will train, develop, and lead the crew, coordinating a smooth end-to-end operation to deliver a consistently excellent Customer Experience.

You will plan shift duties, verify procedures, resolve issues, assist the General Manager, coach the team, manage inventories, safety, and sanitation, and ensure guest satisfaction. Fluency in English and Spanish preferred; must be 18+ and able to lift 50 lbs; schedule includes nights,

Qualifications

• High School Diploma or equivalent.
• 1+ year of experience in similar roles or with customer experience.
• Fluent in English and Spanish preferred.
• Ability to lift and push 50 lbs and stand long periods.

Responsibilities

• Plan duties and responsibilities for each shift.
• Verify compliance of procedures and protocols.
• Attend and resolve problems in restaurant operation.
• Assist the General Manager.
• Coach and lead a team with minimal supervision.
• Involve in operational and technical training of employees.
• Maintain a positive, energetic teamwork atmosphere.
• Verify customer satisfaction and handle complaints.
• Apply continuous improvement mindset to processes.
• Open/close restaurant.
• Assist with inventory logging and staffing needs.
• Control labor and controllables.
• Maintain sanitation, health, cleanliness, and safety standards.

Skills

Leadership

Guest first mindset

Team motivation

Communication

Education

High School Diploma

Tools

Computers

Job description

Campero USA Corp. in Laurel, Maryland is seeking a Shift Manager who will train, develop, and lead the crew, coordinating a smooth end-to-end operation to deliver a consistently excellent Customer Experience.

You will plan shift duties, verify procedures, resolve issues, assist the General Manager, coach the team, manage inventories, safety, and sanitation, and ensure guest satisfaction. Fluency in English and Spanish preferred; must be 18+ and able to lift 50 lbs; schedule includes nights,