Shift Leader: Training, Coaching & Guest Experience

Campero USA Corp.; Houston (TX); On-site; USD 21,000 - 22,000; Full time

Job summary

Campero USA Corp. is seeking a Shift Manager to train, develop and lead the crew, coordinating a smooth end-to-end operation to deliver an exceptional Customer Experience. The role focuses on shift planning, problem resolution and maintaining high standards of sanitation and safety.

You will also support the General Manager, coach the team, and ensure guest satisfaction while managing staffing, inventory, and process improvements in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• 1+ year experience in customer experience or similar roles.
• Demonstrates leadership potential and guest-first mindset.
• Fluent in English and Spanish; able to lift 50 lbs and stand long periods.

Responsibilities

• Plan duties and responsibilities for each shift.
• Verifies compliance of procedures and protocols.
• Attends and resolves problems as they appear in the restaurant operation.
• Assist the General Manager.
• Coach and lead a team with no supervision.
• Involves himself in the operational and technical training of employees.
• Maintain a positive atmosphere of teamwork and full of energy.
• Verifies customer satisfaction/Handles customer complaints.
• Applies a continuous improvement mindset to processes and procedures.
• Open/close restaurant.
• Assist with inventory (logging).
• Assist with staffing needs.
• Assist with controllables and labor.
• Maintains sanitation, health, cleanliness, and safety standards.

Skills

Leadership

Guest focus

Bilingual EN/ES

Computers

Flexibility

Communication skills

Education

High School Diploma or equivalent

Tools

ServSafe Certification

Job description

Campero USA Corp. is seeking a Shift Manager to train, develop and lead the crew, coordinating a smooth end-to-end operation to deliver an exceptional Customer Experience. The role focuses on shift planning, problem resolution and maintaining high standards of sanitation and safety.

You will also support the General Manager, coach the team, and ensure guest satisfaction while managing staffing, inventory, and process improvements in a fast-paced environment.