Shift Leader: Train, Coach & Elevate Guest Experience

Campero USA Corp.; Lynn (MA); On-site; USD 23,000 - 30,000; Full time

Job summary

Campero USA Corp. is seeking a Shift Manager to train, develop, and lead crew, ensuring a superior Customer Experience. You will plan shifts, enforce procedures, resolve issues, and support the General Manager while coaching a team and participating in training.

The role emphasizes guest satisfaction, strong leadership, bilingual communication (English/Spanish), and the ability to work nights, weekends, and holidays. Prior hospitality/food service experience is preferred.

Qualifications

• High School Diploma or equivalent is required.
• 1+ year of experience in similar roles or with customer experience.
• Demonstrates strong leadership potential by actively supporting team dynamics.
• Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
• Preferred: Food Handlers Card/ ServSafe Certification.
• Fluent in English & Spanish.

Responsibilities

• Plan duties and responsibilities for each shift.
• Verify compliance of procedures and protocols.
• Attend and resolve problems in restaurant operation.
• Assist the General Manager.
• Coach and lead a team with minimal supervision.
• Involve in operational and technical training of employees.
• Maintain a positive atmosphere of teamwork and energy.
• Verify customer satisfaction and handle complaints.
• Apply continuous improvement mindset to processes and procedures.
• Open/close restaurant.
• Assist with inventory logging.
• Assist with staffing needs.
• Assist with controllables and labor.
• Maintain sanitation, health, cleanliness, and safety standards.
• Follow safety rules and policies.

Skills

Leadership

Customer service

Communication

Bilingual English/Spanish

Computer literacy

Physical stamina

Education

High School Diploma or equivalent

ServSafe / Food Handlers Certification

Job description

Campero USA Corp. is seeking a Shift Manager to train, develop, and lead crew, ensuring a superior Customer Experience. You will plan shifts, enforce procedures, resolve issues, and support the General Manager while coaching a team and participating in training.

The role emphasizes guest satisfaction, strong leadership, bilingual communication (English/Spanish), and the ability to work nights, weekends, and holidays. Prior hospitality/food service experience is preferred.