Shift Supervisor & Guest Experience Leader

Campero USA Corp.; Austin (TX); On-site; USD 21,000 - 29,000; Full time

Job summary

Campero USA Corp. in Austin is seeking a Shift Manager to train, develop and lead the crew, supporting the General Manager and ensuring a smooth end-to-end operation that delivers an exceptional Customer Experience.

The role requires leadership, hands-on coaching, bilingual English and Spanish, ability to work nights and weekends, and a commitment to food safety and guest satisfaction.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of leadership or customer experience roles.
• Fluent in English and Spanish.
• Able to lift 50 lbs and stand for long periods.

Responsibilities

• Plan duties and responsibilities for each shift.
• Verify compliance of procedures and protocols.
• Attend and resolve problems in restaurant operations.
• Assist the General Manager.
• Coach and lead a team with minimal supervision.
• Involve yourself in the training of employees.
• Maintain a positive, energetic team atmosphere.
• Ensure customer satisfaction and address complaints.
• Apply continuous improvement to processes and procedures.
• Open and close the restaurant.
• Assist with inventory logging and staffing needs.
• Support controllables and labor management.
• Maintain sanitation, health, cleanliness, and safety standards.

Skills

Leadership

Guest satisfaction

Team training

Bilingual EN/ES

Education

High School Diploma or equivalent

Job description

Campero USA Corp. in Austin is seeking a Shift Manager to train, develop and lead the crew, supporting the General Manager and ensuring a smooth end-to-end operation that delivers an exceptional Customer Experience.

The role requires leadership, hands-on coaching, bilingual English and Spanish, ability to work nights and weekends, and a commitment to food safety and guest satisfaction.