Shift Lead — Customer-Obsessed Team Builder

Campero USA Corp.; Waldorf (MD); On-site; USD 23,000 - 32,000; Full time

Job summary

Campero USA Corp. is seeking a Shift Manager in Waldorf, MD to train, develop, and lead the crew. You will partner with the leadership team to ensure smooth end-to-end operations and deliver an exceptional customer experience.

The role emphasizes coaching, hands-on training, and maintaining high standards of sanitation and safety. English and Spanish fluency is preferred, with flexibility to work nights, weekends, and holidays.

Qualifications

• High School Diploma or equivalent is required.
• 1+ year of experience in similar roles or with customer experience.
• Demonstrates strong leadership potential by actively supporting team dynamics.
• Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
• Preferred: Food Handlers Card/ ServSafe Certification.
• Fluent in English & Spanish.
• Ability to work with computers.
• Must follow the company Personal Care and Hygiene policies; ability to lift and push 50 lbs.
• Ability to stand for long periods; flexibility to work nights, weekends and holidays.
• Must be over 18 years or older.

Responsibilities

• Plan duties and responsibilities for each shift.
• Verify compliance of procedures and protocols.
• Attend and resolve problems as they appear in restaurant operations.
• Assist the General Manager.
• Coach and lead a team with no supervision.
• Involve in operational and technical training of employees.
• Maintain a positive atmosphere of teamwork and energy.
• Verify customer satisfaction and handle customer complaints.
• Apply a continuous improvement mindset to processes and procedures.
• Open/close restaurant.
• Assist with inventory (logging) and staffing needs.
• Assist with controllables and labor.
• Maintain sanitation, health, cleanliness, and safety standards for food prep areas, cooking services, and dishes and utensils.
• Follow safety rules, policies, and procedures.

Skills

Leadership

Guest satisfaction

Fluent English

Fluent Spanish

Computer literacy

Physical stamina

Flexible hours

Team coaching

Education

High School Diploma or equivalent

Job description

Campero USA Corp. is seeking a Shift Manager in Waldorf, MD to train, develop, and lead the crew. You will partner with the leadership team to ensure smooth end-to-end operations and deliver an exceptional customer experience.

The role emphasizes coaching, hands-on training, and maintaining high standards of sanitation and safety. English and Spanish fluency is preferred, with flexibility to work nights, weekends, and holidays.