Shift Supervisor & Team Coach — Guest-First Experience

Campero USA Corp.; Hyattsville (MD); On-site; USD 28,000 - 32,000; Full time

Job summary

Campero USA Corp. in Hyattsville, MD, is seeking a Shift Manager to train, develop and lead crew, ensuring exceptional customer experience.

You will plan shift duties, verify procedures, resolve issues, coach the team, and support the General Manager while maintaining safety and sanitation standards. This role requires English and Spanish communication, flexible nights, weekends and holidays, and the ability to stand for long periods.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of experience in similar roles or with customer experience.
• Demonstrates strong leadership potential by actively supporting team dynamics.
• Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
• Preferred: Food Handlers Card/ ServSafe Certification
• Fluent in English & Spanish
• Ability to work with computers
• Must follow the company Personal Care and Hygiene policies; ability to lift and push 50 lbs.
• Ability to stand for long periods
• Flexibility to work nights, weekends, and holidays
• Must be over 18 years or older

Responsibilities

• Plan his/her duties and responsibilities for each shift.
• Verifies compliance of procedures and protocols.
• Attends and resolves problems as they appear in the restaurant operation.
• Assist the General Manager.
• Coach and lead a team with no supervision.
• Involves himself in the operational and technical training of employees.
• Maintain a positive atmosphere of teamwork and full of energy.
• Verifies customer satisfaction/Handles customer complaints.
• Applies a continuous improvement mindset to processes and procedures.
• Open/close restaurant
• Assist with inventory (logging)
• Assist with staffing needs
• Assist with controllables and labor
• Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
• Follows and abides by all safety rules, policies, and procedures

Skills

Leadership

Customer service

Bilingual English/Spanish

Team coordination

Flexible schedule

Computer literacy

Safety compliance

Education

High School Diploma or equivalent

Job description

Campero USA Corp. in Hyattsville, MD, is seeking a Shift Manager to train, develop and lead crew, ensuring exceptional customer experience.

You will plan shift duties, verify procedures, resolve issues, coach the team, and support the General Manager while maintaining safety and sanitation standards. This role requires English and Spanish communication, flexible nights, weekends and holidays, and the ability to stand for long periods.