Shift Leader: Team Coach & Guest Experience

Dunkin' Donuts Incorporated; City of Niagara Falls (NY); On-site; USD 21,000 - 29,000; Full time

Job summary

Dunkin' Donuts Incorporated is seeking a Shift Leader to coach team members during shifts, assign tasks, and help meet operational goals while delivering quality guest service.

You will ensure brand standards, supervise cash handling, and support training and safety policies. This role requires 18+ years, basic computer skills, and prior leadership experience in fast-paced retail or hospitality.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English or the local language you serve.
• Previous leadership experience in retail, restaurant or hospitality.
• Proven experience managing daily store operations, including cash handling.
• Demonstrated ability to lead teams and deliver customer experience in a fast-paced environment.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans to ensure positions are supported.
• Coach team members with timely, constructive feedback.
• Delegate tasks to ensure smooth workflow and efficient use of resources.
• Support training of restaurant team members as needed.
• Oversee franchisee safety, security and profitability policies during a shift.
• Communicate with the next Shift Leader to prep them for the shift.

Skills

Leadership

Customer service

Teamwork

Communication

Problem solving

Education

HS Diploma or GED

Tools

POS systems

Job description

Dunkin' Donuts Incorporated is seeking a Shift Leader to coach team members during shifts, assign tasks, and help meet operational goals while delivering quality guest service.

You will ensure brand standards, supervise cash handling, and support training and safety policies. This role requires 18+ years, basic computer skills, and prior leadership experience in fast-paced retail or hospitality.